Privacy Policy

CHEERA (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, create an account, place an order, join our loyalty program, or contact us.

Last updated: August 4, 2026

1. Who we are

CHEERA is a café and online ordering service operating in Egypt. You can reach us using the contact details below.

2. Information we collect

Depending on how you use our services, we may collect:

  • Identity & contact data — full name, email address, phone number, delivery or branch-related address details.
  • Account data — login credentials, profile details, and preferences you save with us.
  • Order data — items ordered, order notes, branch/location selection, order history, and payment status.
  • Loyalty & rewards data — points balance, redemption activity, and related membership information.
  • Technical data — IP address, browser type, device information, and cookies or similar technologies used to operate and improve the site.
  • Communications — messages you send us by email, WhatsApp, phone, or forms on the website.

We do not intentionally collect sensitive personal data unless you choose to provide it in an order note or message.

3. How we use your information

We use personal data to:

  • process and fulfil orders, payments, and delivery or pickup requests;
  • create and manage your customer account;
  • operate our loyalty / rewards programme;
  • communicate order updates, account notices, and customer support replies;
  • improve our menu, website, and customer experience;
  • detect, prevent, and address fraud, abuse, or technical issues;
  • comply with legal and accounting obligations.

4. Legal bases

Where applicable, we process personal data because it is necessary to perform a contract with you (for example, fulfilling an order), because we have a legitimate interest in operating and improving our business, because you have given consent (for optional marketing where required), or because we must comply with the law.

5. Payments

Online payments may be processed by trusted payment providers. We do not store full card numbers on our servers. Payment providers process payment details under their own security and privacy terms.

6. Sharing your information

We may share personal data with:

  • service providers who help us host the website, process payments, send messages, or deliver orders;
  • professional advisers or authorities when required by law; and
  • a buyer or successor if our business is involved in a merger, sale, or similar transaction.

We do not sell your personal information.

7. Cookies and similar technologies

Our website uses cookies and similar technologies that are needed for core functions such as login sessions, shopping cart, checkout, and remembering preferences. You can control cookies through your browser settings, but disabling essential cookies may affect how the site works.

8. Data retention

We keep personal data only as long as needed for the purposes described in this policy — including order history, account management, loyalty records, customer support, and legal or accounting requirements — unless a longer period is required by law.

9. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and you may ask us to restrict or object to certain processing. You can also update many account details directly in your profile. To make a privacy request, contact us using the details in section 1.

10. Children’s privacy

Our services are not directed to children under 13. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to delete it where required.

11. Data security

We take reasonable technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

12. International transfers

Our primary operations are in Egypt. Some service providers may process data in other countries. Where that happens, we take steps appropriate to the nature of the transfer and the provider involved.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website or services after an update means you acknowledge the revised policy.

14. Contact us

If you have questions about this Privacy Policy or how we handle personal data, contact CHEERA:

From Google

What guests say

4.4 268 Google reviews

Samiah Khan

Hands down one of the best places I went to while visiting Cairo! The food was phenomenal. The lemon & mint drink was top tier, and the nachos were better than what I can find in the USA.